1401 East Summit Street
Crown Point, IN 46307
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Tel: (219)663-4900
Fax: (219)663-4949

Northwest Medical Supplies is accredited with a Gold Seal of Approval by the Joint Commission Accreditation Program

About Us

Northwest Medical Supplies, founded in 2002, is a family owned business corporation. We were founded in hopes of assisting the elderly and individuals with mild to serious health problems in regaining and maintaining their independence and dignity in the comfort of their home. Our office location is accommodated in a 4000 square feet space. Our business also retails at the office location which contain a 2000 square feet show room area.

Our business is open to all customers. Our store front is open Monday to Friday 9.00 am to 5.30 pm and on Saturday 9.00 am to 2.00 pm. We are closed on Sundays and major holidays. However, we provide 24 hours emergency on-call services - which include maintenance services.

We accept all kinds of insurance payments (medicare, medicaid, and commercial insurance) and self-pay customers, including major credit cards.

We provide free delivery services to our customers depending on the equipment. Supply requests/orders are received from patients (accompanied by doctor’s prescription), home health agencies, medical clinics, doctors offices, and hospitals. Staff coordinates with the prescribing physicians’ offices and the patients regarding preparation of the paper works, i.e. prior authorization- where necessary, verification of eligibility, determination of diagnosis and medical necessity, certificate of medical necessities, patient evaluation for specific equipment as prescribed, etc. We provide a large variety of medical supplies, however, items that are not stocked are special-ordered for the customer.

Northwest Medical Supplies is located strategically in NW Indiana. The location is surrounded with several hospitals, doctors’ clinics and offices that provide businesses to the company. The company staff makes extra effort to provide specialized customer service to our clients by relating to each one of them on personal but professional basis, providing 24 hours on-call services - which include maintenance services. We provide our clients with most universal but best equipment/services at less cost than other companies. Our staff search for the best manufacturers and prices. We have over 50 manufacturing suppliers we do business with. These manufacturers provide reasonable warranty services that we extend to our clients. We also provide additional warranty on serviced equipment at no cost to our customers. We make special efforts to provide our customers service tailored to their needs. Additionally, staff follows up with them to make sure their guaranteed satisfaction is met.

DIRECT PURCHASE- When a client comes in to the office and would like to make a purchase of any of the equipment. The amount of the purchase is to be paid in full at the time of the purchase. NMSI accepts cash and checks. Credit card purchases are also currently available. We accept Visa and Master cards. State sales tax will be applied to all purchases where the client does not have a doctor’s prescription. Receipts will be issued to the client upon paid purchases. Check payments must be verified with identification such as, drivers license or any picture ID document.

INSURANCE PURCHASE -Insurance purchases may be through walk-in, Hospital Requests, Doctor’s office’s, Nursing homes, Assisted Living Homes, and Rehabilitation Units. Insurance categories include Medicare, Medicaid, Commercial Insurance, and Workers Comp. Each of these categories requires detailed documentation of clients proof of insurance and medical necessity. A copy of the clients insurance card (both sides) is required for verification of eligibility including deductibles and spend downs. It is also necessary to check if the equipment is payable under the clients insurance. The insurance group name, number, and policy number must be noted in the clients file.

The following describes specific claim filing procedures for each insurance claim. Note different insurances pay differently depending on HCPCS codes of the requested equipment.

1. Medicare
2. Medicaid
3. Commercial
4. Workers Compensation

MEDICARE- For Medicare clients, an intake form is established. All requested information is entered based on the letter of medical necessity accompanied by supporting documents as supplied. These documents which include (may not limited to) hospital financial sheet, history and procedure may originate from doctor’s office, home health, physical therapy/rehabilitation center. The delivery ticket and other documents are prepared and put together in the client’s folder. For rental items, all Wheelchairs, Hospital Beds, Enteral Nutrition, and Support Surfaces, a Certificate of Medical Necessity must be established with appropriate and authorizing signatures. Most equipment must be delivered only when the CMN is signed and approved by the doctor. It is important to evaluate CMN for appropriateness and qualification in view of the requested equipment. The client upon receipt of equipment must sign delivery tickets and/or other necessary documents where applicable. Claims without completely signed delivery tickets and necessary documentation cannot be processed by our company, and therefore cannot be billed.

MEDICAID- There are several different categories of Medicaid in various states including the state of Indiana. Some of them include, Hoosier Healthwise, Medwise, Harmony, and Traditional Medicaid. For most items, Medicaid request a prior authorization before equipment is supplied to the patient. Note: Medicaid will issue by telephone, a temporary prior authorization for urgent and critical needs for equipment. Request must be entered in the claim form. Where necessary, a prior authorization and medical clearance documents are prepared for doctor’s review ad signature. Once all documents are signed and completed, a copy is mailed to Medicaid PA department and then filed in the client’s folder.

PRIVATE/COMMERCIAL INSURANCE: All private insurances must be verified for eligibility. A photo copy of both sides of the card is made and put into file. Deductible and spend down information should are verified also. Claim forms are prepared based upon the clients documentation and supplied information. A Delivery ticket must be prepared and signed by the client upon the receipt of the equipment.

WORKERS COMPENSATION: Only selected equipment (less than $200.00) would be considered for workers compensation clients. Detailed information is gathered about the client and placed in the client’s file. The manager or the President must be consulted in all cases of Workers Comp clients. Service for this category should be treated based on individual situation.

It is the policy of Northwest Medical Supplies (NMS) to maintain an environment for all of our employees that is free of harassment and discrimination. We prohibit any forms of harassment of our employees due to race, color, gender, sexual orientation, religion, national origin, age, disability, or any other reason. We respect the dignity and worth of each employee. We believe that each employee should be free to develop fully his or her potential, neither hindered by artificial barriers nor aided by factors that are not related to merit. NMS also prohibits unprofessional conduct and comment that may not amount to unwelcome harassment. All NMS employees are expected to use good judgment and to avoid even the appearance of sexual or other impropriety in all of their dealings with other NMS employees.

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