About Us
Northwest Medical Supplies, Inc. is a Durable Medical Equipment Supply Company based in Northwest Indiana.
We offer a broad selection of medical equipment and supplies for all your home health care needs.
ABOUT US
Family Owned and Operated
Northwest Medical Supplies, founded in 2002, is a family-owned business corporation. We were founded with the intention of assisting the elderly and people with mild to severe health issues in regaining and maintaining their independence and dignity in the comfort of their own homes.Our office location is accommodated in a 5000 square foot space. Our business also retails at the office location, which contains a 2500 square foot showroom area.
Our business is open to all customers. Our storefront is open Monday to Friday, 9:00 am to 5:30 pm, and on Saturday, 10:00 am to 2:00 pm. We are closed on Sundays and major holidays. However, we provide 24-hour emergency on-call services—which include maintenance services.
BUSINESS DESCRIPTION:
We provide free delivery service to our customers depending on the equipment. Supply requests/orders are received from customers (accompanied by a doctor’s prescription), home health agencies, medical clinics, doctor’s offices, and hospitals. The staff coordinates with the prescribing physicians’ offices and the customers regarding the preparation of the paper work, i.e., prior authorization (where necessary), verification of eligibility, determination of diagnosis and medical necessity, certificate of medical necessity, customer evaluation for specific equipment as prescribed, etc. We provide a large variety of medical supplies. However, items that are not stocked are special-ordered for the customer.
MARKETING INFORMATION
Northwest Medical Supplies is located strategically in NW Indiana. The location is surrounded by several hospitals, doctors’ clinics, and offices that provide business for the company. The company’s staff makes an extra effort to provide specialized customer service to our clients by relating to each one of them on a personal but professional basis and providing 24 hour on-call services, which include maintenance services. We provide our clients with the most universal but best equipment and services at a lower cost than other companies. Our staff search for the best manufacturers and prices. We have over 50 manufacturing suppliers we do business with. These manufacturers provide reasonable warranty services that we extend to our clients. We also provide an additional warranty on serviced equipment at no cost to our customers. We make special efforts to provide our customers with service tailored to their needs. Additionally, staff follow up with them to make sure their guaranteed satisfaction is met.
TYPES OF MEDICAL SUPPLIES SALES
DIRECT PURCHASE
When a client comes into the office and would like to make a purchase of any of the equipment, the amount of the purchase is to be paid in full at the time of the purchase. NWMedSupplies accepts cash and checks. Credit card purchases are also currently available. We accept Visa and MasterCard. State sales tax will be applied to all purchases where the client does not have a doctor’s prescription. Receipts will be issued to the client upon paying for purchases. Check payments must be verified with identification such as a driver’s license or any picture ID document.
AFFIRMATIVE ACTION PLAN
It is the policy of Northwest Medical Supplies (NWMedSupplies) to maintain an environment for all of our employees that is free of harassment and discrimination. We prohibit any form of harassment of our employees due to race, color, gender, sexual orientation, religion, national origin, age, disability, or any other reason. We respect the dignity and worth of each employee. We believe that each employee should be free to develop his or her full potential, neither hindered by artificial barriers nor aided by factors that are not related to merit. NMS also prohibits unprofessional conduct and comments that may not amount to unwanted harassment. All NMS employees are expected to treat each other with respect and avoid even the appearance of sexual or other inappropriate behavior.
